Shanghai (HQ)

6th Floor, Building 8 No. 120, Lane 91, E’Shan Road Shanghai 200127 Tel: +86 (21) 5168 8822 Fax: +86 (21) 3384 8550 General Enquiries contact@derbysoft.com


7460 Warren Parkway Suite 100 Frisco, TX 75034 Tel: +1 (214) 785 2900 General Enquiries contact@derbysoft.com
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S1-1702B, Guanhu Guoji Office Building, No.105 Yaojiaoyuan Road, Chaoyang District, Beijing 100025 Tel: +86 (10) 5928 2690 Fax: +86 (10) 5928 3002 General Enquiries contact@derbysoft.com


Room 506-508, Building No.5 Nanjing Software Valley, No.180 Ruanjian Avenue, Yuhua District, Nanjing 210012 Tel: +86 (25) 8313 2756 General Enquiries contact@derbysoft.com

Frequently Asked Questions

One by DerbySoft is a hotel distribution platform that empowers independent hoteliers with innovative applications, solutions, and services to build revenue, expand online reach, and improve guest experience.
No. One by DerbySoft is available online. Log-in directly to the platform via the login page.
Yes. We pride ourselves on having the fastest and easiest connectivity with leading OTAs, such as Booking.com and Expedia.com.
Yes, we do. Our help tutorials are embedded within the hotel distribution platform to guide you through the setup process and beyond.
While we like to focus on providing you with useful self-service tools, which offer immediate assistance, our Customer Success Managers are just one click away. We aim to respond within 24 hours, but we are generally much quicker than that!
Of course! Our goal is to create solutions that intuitively address evolving needs. A forum is available to our users within the hotel distribution platform. View new features in the pipeline, post your own ideas, and vote on other user’s ideas .
Absolutely not. One by DerbySoft does not charge any extra setup fee after your 30 day free trial. We are committed to transparency. For this reason, we only charge a simple, monthly flat fee. You can view full terms of service here.
Your monthly flat fee subscription gives you and your employees access to a booking engine, channel manager, website builder, a content manager, metasearch management. In addition, any future applications, solutions, and services built by DerbySoft will be made available to all subscribers. Hotels will always have the choice to add new functions to their current subscription for free (or, in some cases, for a fee).
No. One by DerbySoft is completely contract-free. All you pay is the flat monthly fee, and your subscription can be cancelled at any time. Not only is One by DerbySoft contract-free, but you are using DerbySoft’s time-tested, highly reliable technology that currently handles over 2 million bookings per month.

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