Breaking New Ground: Automating Product Updates with Agoda

Team DerbySoft

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Breaking New Ground: Automating Product Updates with Agoda

The travel technology industry has long dreamed of a world without spreadsheets. For years, managing rate plans, room types, and promotional updates have involved a back-and-forth of spreadsheets between operations teams. While many companies have talked about automating these processes through APIs, however, the reality is progress has been slow. Until now.

DerbySoft, in collaboration with Agoda, has achieved a groundbreaking milestone: successfully automating the end-to-end process of product updates between Agoda and one of its supplier partners. This accomplishment eliminates the need for spreadsheets but also sets a new standard for efficiency and accuracy in the travel industry.

Why Automation Matters

More familiar manual processes are fraught with challenges. Transferring spreadsheets between supplier operations teams, DerbySoft’s operations team, and Agoda’s operations team leaves room for errors, delays, and inefficiencies. These issues can impact how quickly new products or updates reach the market. Automation on the other hand reduces errors, speeds up time-to-market, and allows teams to focus on more strategic initiatives.

Agoda: A First in Automation Success

While the industry has discussed automation for years, Agoda is the first to bring this vision to life. Working closely with DerbySoft, Agoda went beyond talk, collaborating to design and implement an API that streamlines communication between all stakeholders.

This collaboration was critical. Together, we approached the design with a full-end-to-end solution in mind, ensuring the API would deliver the maximum benefit for suppliers while addressing the unique needs of Agoda’s platform. By prioritizing scalability and usability, the solution sets the stage for broader adoption across the industry.

Collaborative Achievement

The journey to this achievement was anything but simple. From initial design to development, testing, implementation, piloting, and full rollout, the project required close collaboration between DerbySoft and Agoda at every stage. The result? A supplier that has gone live without relying on the spreadsheets that have long been a staple of the industry.

This milestone is more than just a technical success; it’s a testament to what can be achieved when companies work together to solve industry-wide challenges. By automating this process, we’ve unlocked a future where updates happen faster, with fewer errors, and with greater ease for all involved.

Setting a New Standard

Agoda’s success is a significant leap forward, but it’s also just the beginning. This project demonstrates what’s possible when companies are willing to embrace change and invest in innovation. While many others in the industry are still discussing eliminating spreadsheets, Agoda and DerbySoft have shown that automation can be done.

We’re excited to see this approach inspire others in the travel industry to follow suit. Together, we can move beyond manual processes and create a more efficient, accurate, and scalable future for all.

Team DerbySoft

DerbySoft converges the diverse elements of travel, creating a unified and efficient ecosystem of connectivity services, high-performing AI-driven marketing solutions, and an end-to-end content platform.